Terms of Service.

Who we are

Open Balance is a product of Sector Processing LTD, a company registered in England and Wales, company number 17211287. When these terms say "we", "us", or "our", they mean Sector Processing LTD.

When these terms apply

These terms apply when you create an Open Balance account and use the service. By creating an account, you agree to them. If you don't agree, don't create an account. The product is for UK users only; if you're outside the UK, you shouldn't sign up.

Your account

You're responsible for keeping your login details and your recovery code safe. Anyone who accesses the service using your credentials is treated as you. If you lose both your vault key and your recovery code, your data is permanently unrecoverable, we can't reset, restore, or unlock it for you. That's a direct consequence of our zero-knowledge design: we never hold the keys.

The service

Open Balance lets you enter your own financial figures and projects them forward using simple arithmetic. It is a manual planning tool, nothing more. We do not provide financial advice, recommendations, or insight of any kind. We've assessed the product as outside FCA-regulated activity, a position confirmed by independent legal advice. If you need debt or financial advice, a debt charity or FCA-regulated adviser is the right place, not this service.

Payment and billing

Paid plans are billed through Stripe. Your payment details are handled by Stripe, not by us, and we never see your full card number. Billing is in GBP. If a payment fails we'll let you know and give you a reasonable period to fix it before your account is restricted. No financial data from your vault is shared with Stripe, your billing records and your encrypted vault are kept separate. Referral vouchers from debt charities and advice organisations credit your bill directly; there is no free tier and no trial period.

Acceptable use

You agree not to misuse the service. That includes attempting to access other people's accounts, probing the infrastructure for vulnerabilities without our prior written permission, using the service to distribute malware, or anything else that would unreasonably degrade the service for others or break the law. If we detect misuse we may suspend or close your account. Without notice.

Intellectual property

The Open Balance name, logo, website, and application code belong to us. The financial data you enter into your vault belongs to you. Nothing in these terms transfers ownership of your data to us. The service itself, its design, and its underlying systems remain our property.

Your data

Your financial data is encrypted on your device before it reaches us, using keys we never see. We cannot read it, access it, or hand it to a third party. The full detail of what we process, why, and under what lawful basis, is in our Privacy notice. That notice, the Cookie notice, and the Security page form part of the agreement between us. Our Accessibility statement describes the standards we build to.

Disclaimer of warranties

Open Balance is provided "as is". We build it carefully, but we make no warranties about its availability, accuracy, or fitness for any particular purpose. The projections the service produces are arithmetic based on the figures you enter; they are not forecasts, guarantees, or predictions. We are not liable for decisions you make using the service. To the fullest extent permitted by law, all implied warranties are excluded.

Limitation of liability

To the fullest extent permitted by law, our total liability to you for anything arising out of or relating to these terms or the service is limited to the amount you have paid us in the twelve months before the claim, or one hundred pounds (GBP 100) if you have paid nothing. We are not liable for indirect, consequential, or special loss, including loss of profit, data, or opportunity, even if we've been told it's possible. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or anything else that English law does not permit us to exclude.

Indemnification

You agree to indemnify us against any claim, loss, or expense arising from your breach of these terms or your misuse of the service, provided we notify you of the claim, give you control of the defence (at your cost), and reasonably cooperate.

Termination

You can stop using Open Balance and close your account at any time. When you delete your account, your encryption keys are destroyed straight away, making your vault data permanently unreadable. The full technical detail of what happens during deletion is in our Privacy notice. We may suspend or close your account if you breach these terms, or if we discontinue the service, giving you reasonable notice where we can. The sections on intellectual property, disclaimer of warranties, limitation of liability, indemnification, and governing law survive termination.

Changes to these terms

If we change these terms, we'll email the address on your account at least thirty days before the change takes effect. If you keep using the service after that, you're agreeing to the updated terms. If you don't agree, you can close your account before the change takes effect.

Governing law and disputes

These terms are governed by the law of England and Wales. Any dispute will be heard in the courts of England and Wales. If any part of these terms is found to be unenforceable, the rest remains in effect.

Contact

General questions about these terms: hello@openbalance.co.uk. Data protection requests: gdpr@sectorprocessing.com. Registered office: Sector Processing LTD, Clifton House, BOX 321, Peterborough PE1 2FF, United Kingdom.